Privacy Policy

we recognize that privacy is more than just a legal requirement — it’s a foundation of trust. As a leading IT service provider, we deal with valuable digital information every day, and we treat your personal and business data with the utmost care, confidentiality, and professionalism.

1. Introduction to Privacy Commitment
At DigiTalk Infotech, privacy is at the core of our service philosophy. We don’t just comply with data protection norms — we believe in creating a digital environment where clients feel safe sharing their information. This policy explains how we collect, process, store, and secure your data. Whether you’re browsing our website, submitting a contact form, or entering into a service agreement, your information is protected under clear and ethical guidelines.
2. Scope of This Policy

This Privacy Policy applies to all visitors of our website, customers who engage with our services, and anyone interacting with us digitally. It covers data collected via our site, forms, emails, customer support chats, project materials, and third-party platforms we use (like CRM or analytics tools). It does not apply to external sites we may link to, as they maintain their own privacy standards.

3. What Information We Collect

We only collect the information that is essential for delivering our services efficiently. This includes:

  • Personal info: Name, email, phone number
  • Business info: Company name, designation, industry
  • Technical info: Browser type, device, IP address, session data
  • Communication: Chat history, project briefs, feedback

We do not collect sensitive data such as banking info, unless required during secure transactions via trusted gateways.

4. Purpose of Data Collection

Your data helps us to:

  • Respond to service inquiries
  • Generate accurate project proposals
  • Deliver tailored IT and marketing solutions
  • Provide client support and updates
  • Improve website performance
  • Comply with legal and financial documentation requirements

We never collect data for unnecessary, hidden, or unrelated purposes.

5. Lawful Basis for Data Usage

Every piece of data we collect is backed by a valid reason:
Consent: When you fill out a form or opt-in
Contractual Need: To fulfill service agreements
Legal Compliance: For taxes, invoicing, or government records
Legitimate Interest: To improve our service and communication

6. Cookies and Tracking Technologies

Our website uses cookies, but only for essential and performance-related purposes. These cookies may:
Remember form inputs
Track anonymous user behavior for analytics
Improve loading times and page transitions
You can disable cookies at any time through your browser without affecting core functionality.

7. Email and Marketing Communication

You may receive emails from us for:
Service confirmations
Project updates
Promotional content (only if opted-in)
We follow anti-spam laws. Every promotional email has an opt-out link, and you can unsubscribe from marketing at any time.